(A skinny teenager, dressed all in black, approaches us.)
Customer: “Have you heard anything about last night’s Marilyn Manson concert?”
Me: “Not really my thing, sorry.”
Customer: “Oh, so I take it you don’t like Manson?”
Me: “It’s just been done.”
Customer: “I don’t get what you mean.”
Me: “I mean the whole ‘evil’ shtick’s been done before. Alien Sex Fiend did it back in the 70s; Ozzie Osbourne did it; Alice Cooper did it. It’s been done.”
Customer: *mulls on this for a moment* “Oh… oh, my God. You’re right!”
If you have worked in retail, you have heard the saying, "the customer is always right." This is a saying that managers use when talking to their employees about attitude, customer service, and salesmanship (Aside: It is not a saying for customers to use when talking to an employee, unless said customer wants to look like an @$$).
If you have worked in retail, you also know that this saying is not true. Customers are not always right. Sometimes they have no clue what they are talking about. Sometimes they are not even in the store they want to be in. Sometimes, they are belligerent in their ignorance.
If you have dealt with these kinds of customers and your workplace does not accept the premise that "customers are sometimes wrong", you are probably looking for a place where you can express your experiences freely and without condemnation. Check out notalwaysright.com.